Supermarket bosses have all received the government's list of clinically vulnerable people who qualify for support during the coronavirus crisis, and are doing their best to offer them priority booking for online shopping services. If you're a vulnerable person or know a neighbour or relative who is, and you're overwhelmed with information about how to safely do your grocery shopping, we've rounded up information from five major supermarkets to help. Find out how you can secure a delivery slot for a vulnerable person at Tesco, Sainsbury’s, Morrisons, Ocado and Asda.
The latest information on Sainsbury's blog says: "We are giving our customers who are vulnerable priority access to our online home delivery service. So far we’ve been able to identify and prioritise hundreds of thousands of vulnerable people across the UK.
"The government have identified and shared with us the customers who they consider the most vulnerable, and we’re in the process of contacting these customers to offer them priority access to home delivery slots. We are waiting for the databases for Scotland, Wales and Northern Ireland and will contact vulnerable customers in those areas as soon as we are able."
Sainsbury's has a number to call if you haven't received a vulnerable person letter
How do I book a Sainsbury's home delivery slot for a vulnerable person?
You need to follow instructions from the text message or letter you received to register as vulnerable on the government's website. If you didn't get contacted, you can register at , and then contact your GP to request a letter. If you haven't been contacted by Sainsbury's already, then you should be soon.
There is a Sainsbury's phone number to call for the Careline should you need it. Understandably, Sainsbury's is currently experiencing high levels of demand for the service, but the number to call is 0800 328 1700 and is available Monday to Sunday 8am-11pm.
What if I can't get a delivery slot even though I've been identified as vulnerable?
2020欧洲杯体育投注开户New delivery slots are released each day, so customers are being advised to keep checking for available slots. Sainsbury's has explained that it can take up to two days from registering for online delivery to be able to book a slot. It has been made clear that customers have access to a maximum of one delivery slot per week.
2020欧洲杯体育投注开户Tesco's CEO Dave Lewis said: "We were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available."
The website also states: "You can let us know that you’re in self-isolation when you order (using the delivery notes box) or let the driver know at the door so that they can deliver safely."
Tesco has contacted its vulnerable customers
How do I book a Tesco delivery slot for a vulnerable person?
To book a slot, you need to go to and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.
2020欧洲杯体育投注开户If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.
A representative for Ocado told HELLO!: "We have received the government’s vulnerable shield list and have cross-referenced it with our customer database to help support those in need. We have already identified our customers on the vulnerable list and reached out to offer them delivery slots with ocado.com. We will continue to do our part as the government updates its shield list."
You can reach Ocado on the 'Contact Us' section of their website
How do I book an Ocado delivery slot for a vulnerable person?
2020欧洲杯体育投注开户Follow the instructions you have received from Ocado's correspondence with you. If you haven't heard from the online supermarket, visit to register onto the government’s list. Ocado also suggests getting in touch with them using their '' online form.
The Asda website revealed the supermarket has email vulnerable customers to offer first access to delivery slots. An Asda spokesperson also added: "To aid in our continued commitment to helping feed the nation, we are now able to use some of the data provided by the Government to help those people who have been identified as highly vulnerable get what they need and are protected from COVID-19.
"We are also using our own volunteer card scheme to try and use the fantastic NHS volunteer system to get much-need supplies to those who need them." Customers can top the shopping card up with funds and give it to their family member, friend, or NHS volunteer to pay for their shopping - adhering to the contactless payment methods.
The spokesperson continued: "We're doing all we can - and would continue to urge customers who are able to visit shops to think of how they can support others in their community and if they can shop for them - allowing us to maximise our online capacity for those who need it most."
Asda priorities their most vulnerable customers
How do I book an Asda delivery slot for a vulnerable person?
A representative for Asda told HELLO!: "People who’ve been identified on the government’s vulnerable person list will have received either an email or a letter and all the information they need is in there."
Asda has recently increased the number of delivery slots from 450,000 to 700,000 a week in a bid to help feed the nation. In terms of booking a slot, the website says: "During this busy time we'll only show slots for the next 7 days to allow us to prioritise our most vulnerable customers."
How do I book a Morrisons delivery slot for a vulnerable person?
2020欧洲杯体育投注开户Like other supermarkets, Morrisons' vulnerable customers will have received communication from them about priority online booking. The store is adding a fast track queue system so its vulnerable customers can be prioritised.
Morrisons is launching a telephone ordering service
The chain has introduced other measures to help vulnerable customers too. On March 23, the store launched a new range of food boxes containing grocery and household essentials for home delivery. There are five variations of , with prices ranging from £30 to £45.
Morrisons also launched a new telesales shopping service2020欧洲杯体育投注开户 that will allow customers who can't visit the physical stores to order from a list of 47 essential grocery items over the phone for next-day delivery. To get staples such as milk, eggs, potatoes and pasta, call 0345 611 6111.